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From the soft and fuzzy context to SMART engineering

abstract The customer needs are often ill-defined or fuzzy. The need for specific and verifiable requirements is described, but it also shown that less SMART descriptions have complementary value.

A Mobile Display Appliance and Mediascreen are used to illustrate the translation of user experience (fuzzy) into (SMART) device requirements.

download article in pdf, size: 0.75 MB

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Paper: 2731 downloads