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SEFS Customer Context

abstract Systems engineers need to understand many aspects about the customer context where the system-of-interest will be operating in. This nugget introduces the CAFCR model to understand the relation between customer and system. Then it introduces a number of questions and techniques for eliciting and capturing the customer context.

download slides in pdf, size: 0.45 MB
source files in Latex and Visio 5.0, size: 0.14 MB
status: preliminary draft

figures

SEFSUCvalueNetwork.stamp.gif CAFCRannotated.stamp.gif SEFSUCproblemStatement.stamp.gif SEFSUCcustomerEmpathy.stamp.gif SEFSUCoverview.stamp.gif SEFSUCconOps.stamp.gif

History

0.1 8 November, 2020 Gerrit Muller 0 27 September, 2020 Gerrit Muller